ONext Manufacturer's Limited Warranty

ONext guarantees that the products you purchase are free from defects in materials and workmanship under normal use, provided you follow all operating instructions. This Limited Warranty applies for a period of one year from the original purchase date. To verify the purchase date, your order confirmation serves as proof, and you may be required to present this documentation to the Purchase Site or an authorized ONext distributor to receive warranty services.

Warranty Coverage

During the warranty period, if your ONext product fails under normal use, ONext will repair or replace defective parts or the entire product, as needed, using new or refurbished components. This warranty ensures coverage only for material or workmanship defects and does not extend to any other potential issues.

Conditions Excluded from the Warranty

The ONext Limited Warranty does not cover:

  • Damage caused by the user or non-authorized third parties.
  • Damage from accidents, natural disasters, misuse, neglect, or improper maintenance.
  • Issues caused by external electrical faults or environmental factors.
  • Wear and tear from regular use.
  • Any damage from the use of parts not manufactured or sold by ONext.

Additionally, ONext does not guarantee uninterrupted or error-free operation of the product.

Extended Warranty Plans

ONext offers extended warranty plans that can cover your product for an additional 1 years beyond the original warranty period. These plans provide enhanced coverage, including:

  • The same protection as the original warranty.
  • Additional coverage for accidental damage such as drops, spills, and screen cracks.

"If you have any questions, please leave your email and send us a message, our customer service will reply to you as soon as possible within 24 hours."

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FAQs

What trade terms do you support?

We support EXW (Ex Works) and FOB (Free on Board) trade terms

Can I make a monitor with my own brand?

Yes, we support local brand development in various countries and offer extensive expertise in the display market. We can assist your company’s rapid growth with tailored solutions with low MOQ10pcs.

Do you support B2B transactions?

Absolutely! We cater to both B2C and B2B clients globally. Our tailored solutions ensure that businesses of all sizes receive the right products and services to meet their needs.

Can I be an agent of ONEXT?

Yes, you can.  We support your market development with our expert product knowledge.

How long does it take from order to receipt?

Order processing times vary:

  • Small Quantity : Usually 3 to 5 working days for processing.
  • Custom Orders or Larger Quantity : Approximately 35 to 40 days due to manufacturing and customization.

International Shipping: (Difference countries may have different shipping time, please contact us)

  • By Air:5 to 8 working days
  • By Sea:35 to 40 days

For exact delivery estimates or urgent inquiries, please contact our customer service.

How long will it take to receive my monitor sample?

It usually takes 3-5 working days for sample production. This includes material preparation, picking, inspection, production, and testing. We focus on maintaining high quality to ensure customer satisfaction.

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